IndiGo CEO: 3 Days of Disruptions Won't Define 20 Years of Service
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News18•28-01-2026, 22:30
IndiGo CEO: 3 Days of Disruptions Won't Define 20 Years of Service
- •IndiGo CEO Pieter Elbers stated that three days of operational disruptions cannot overshadow the airline's 20 years of service.
- •Elbers acknowledged that customers were let down during the disruptions in early December, which also impacted the airline's reputation.
- •Between December 3 and 5, IndiGo cancelled 2,507 flights and delayed 1,852, affecting over 3 lakh passengers nationwide.
- •The Directorate General of Civil Aviation (DGCA) curtailed IndiGo's winter schedule by 10 percent and imposed fines totaling Rs 22.20 crore.
- •The DGCA also directed IndiGo to provide a bank guarantee of Rs 50 crore for systemic corrections and warned CEO Elbers and two other executives.
Why It Matters: IndiGo CEO asserts recent disruptions are a minor blip in the airline's two-decade history.
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