This marks a shift from AI being used primarily to save incremental amounts of human time to systems taking on end-to-end tasks independently.
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Storyboard27-01-2026, 16:26

ServiceNow Boosts India Presence: 45% Global Engineering Now in Country

  • ServiceNow has shifted over 45% of its global product engineering work to India, making it a major hub.
  • India hosts over 20% of ServiceNow's global workforce, with Hyderabad becoming its largest engineering site worldwide.
  • The expansion is driven by a focus on AI-led workflows and agentic automation, with Indian enterprises rapidly adopting these technologies.
  • ServiceNow plans to expand its Hyderabad teams, hiring software engineers with AI expertise, machine learning specialists, and research scientists.
  • Indian customers are increasingly adopting agentic AI models for end-to-end task automation, moving beyond basic AI assistants.

Why It Matters: ServiceNow significantly expands its engineering and market presence in India, driven by AI innovation and talent.

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