Amazon to Pay $309 Million More in Billion-Dollar Returns Refund Settlement
Technology
M
Moneycontrol•28-01-2026, 16:07
Amazon to Pay $309 Million More in Billion-Dollar Returns Refund Settlement
- •Amazon will pay an additional $309.5 million into a common fund for customers affected by mishandled returns, bringing the total settlement to over $1 billion.
- •The e-commerce giant has already issued approximately $570 million in refunds and has $34 million pending for previously mishandled returns.
- •Beyond monetary compensation, Amazon committed over $363 million in non-monetary relief, including system and policy changes to improve return and refund processes.
- •The 2023 class-action lawsuit alleged Amazon failed to refund customers for returned products, causing substantial financial losses.
- •Amazon denies wrongdoing but stated an internal review identified a subset of returns with uncompleted refunds or unconfirmed items, for which it began issuing refunds in 2025.
Why It Matters: Amazon settles a class-action lawsuit, paying over $1 billion in refunds and committing to improved return processes.
✦
More like this
Loading more articles...
