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Anand Mahindra's AI Outlook: Service Providers Won't Be Replaced, But...
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Anand Mahindra on AI: Won't Eliminate Service Providers, But Make Best Firms Central
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CNBC TV18
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26-02-2026, 11:27
Anand Mahindra on AI: Won't Eliminate Service Providers, But Make Best Firms Central
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Anand Mahindra offers a contrasting view on AI's impact on India's IT sector, challenging the Citrini report's predictions.
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He believes AI will pressure IT services to become more efficient and rethink staffing, but won't eliminate providers.
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Mahindra argues AI will make the most capable firms even more central, emphasizing a shift from effort-based to outcome-based delivery.
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He quoted Mark Twain, stating, "Reports of my death are greatly exaggerated," in response to AI impact concerns.
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The differentiator will be who can deliver outcomes, manage risk, and achieve "Scale at Speed," evolving the service provider's role.
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