Bajaj General Insurance Resolves 95% Grievances with Gen AI, Eyes FDI Boost
Technology
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Moneycontrol•20-01-2026, 18:37
Bajaj General Insurance Resolves 95% Grievances with Gen AI, Eyes FDI Boost
- •Bajaj General Insurance uses generative AI chatbots to resolve 95% of customer grievances, as stated by CEO Tapan Singhel at the Davos World Economic Forum.
- •The company reports high customer satisfaction (Net Promoter Score) alongside its AI implementation, leveraging AI for underwriting, claims, and contact centers.
- •Singhel emphasized the need for continuous AI training to prevent 'hallucinations' and improve its capabilities, predicting significant advancements in two years.
- •While AI handles common inquiries, complex cases are escalated to human agents; AI also assists with basic underwriting and claims redressal.
- •Bajaj General Insurance became a 100% Indian entity after acquiring Allianz's stake and supports increased FDI in the insurance sector to boost capital, competition, and job creation in India.
Why It Matters: Bajaj General Insurance leverages Gen AI for 95% grievance resolution, advocating for increased FDI to expand India's insurance market.
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