Zomato CEO Deepinder Goyal Exposes AI Refund Scams: Fake Insects, Smashed Cakes Used
Technology
M
Moneycontrol•07-01-2026, 10:51
Zomato CEO Deepinder Goyal Exposes AI Refund Scams: Fake Insects, Smashed Cakes Used
- •Zomato CEO Deepinder Goyal revealed customers use AI to create fake photos (insects, smashed cakes) for refunds.
- •Traditional scams like placing hair in food or damaging packaging for complaints are still prevalent.
- •Delivery partners defraud by marking orders delivered without actual delivery or not returning change for cash-on-delivery.
- •Zomato removes approximately 5,000 delivery partners monthly due to fraud.
- •Zomato uses a "karma score" system to evaluate complaints, taking action against repeat offenders or clear AI-generated fakes.
Why It Matters: Zomato faces growing fraud, including AI-generated fake complaints, from customers and delivery partners.
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