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Aon Survey: 83% Indian Insurers Offer Telehealth, Minimal Claims Cost Impact
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Aon Survey: 83% Insurers Offer Telehealth, But Claims Cost Impact Limited in India
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CNBC TV18
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03-03-2026, 14:16
Aon Survey: 83% Insurers Offer Telehealth, But Claims Cost Impact Limited in India
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Aon survey reveals 83% of Indian insurers offer telehealth, but its impact on claims cost reduction is modest.
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Despite increased telehealth usage (60% of insurers saw 6-10% rise), only one-third reported tangible outpatient claim savings (1.1-1.5%).
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Mental health coverage is widening with 67% offering EAPs, but engagement levels vary significantly (1-50% for EAPs).
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Preventive care, like health screenings, is underused despite potential savings; only 33% offer specialist disease management.
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India's group health insurance market shows a customisation gap, with only 50% of insurers offering tailored support for large employers.
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