Freshworks CEO: AI Outperforms Humans in Customer Satisfaction, Drives Profitability
Technology
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CNBC TV18•22-01-2026, 22:14
Freshworks CEO: AI Outperforms Humans in Customer Satisfaction, Drives Profitability
- •Freshworks CEO Dennis Woodside states AI agents now surpass humans in customer satisfaction for customer service.
- •The company's AI suite, Freddy, has over 6,000 paying customers, deflecting 50-60% of inbound queries.
- •Internally, Freshworks uses over 70 AI tools for support, recruiting, and employee services, processing 10,000 resumes weekly.
- •AI adoption helps employees focus on higher-value tasks and transforms business operations, driving profitability and revenue growth.
- •Freshworks is expanding into larger enterprises, competing with established players by offering easy-to-use, fast-to-deploy AI solutions.
Why It Matters: Freshworks leverages AI to enhance customer satisfaction and internal efficiency, driving significant business growth.
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