New Survey Reveals Dark Patterns in Banking Practices

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RBI Mandates Banks to Eradicate Dark Patterns by July 2026

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CNBC TV18•24-02-2026, 20:57

RBI Mandates Banks to Eradicate Dark Patterns by July 2026

•RBI orders banks to remove deceptive 'dark patterns' from apps and websites by July 2026 to protect consumers.
•A LocalCircles survey of over 161,000 responses found 4-7 dark patterns per bank, including basket sneaking, forced action, and drip pricing.
•Key issues identified: 57% users faced hidden charges (basket sneaking), 51% forced actions, 64% undisclosed fees (drip pricing), and 46% repeated prompts (nagging).
•The RBI's draft 'Responsible Business Conduct Amendment Directions, 2026' also bans product bundling and requires explicit customer consent.
•LocalCircles validated these intentional practices using AI and will submit findings to RBI to ensure transparent and fair digital banking.

Read Full Article on Cnbc in English

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