Flight Service Issues: How Passengers Can Claim Compensation for Broken Seats

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Broken Seats, Poor Service? How to Claim Compensation from Airlines

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Moneycontrol•09-03-2026, 09:57

Broken Seats, Poor Service? How to Claim Compensation from Airlines

•Passengers facing issues like broken seats, unhygienic lavatories, or non-functional entertainment can seek refunds or compensation.
•First, lodge a complaint with the airline; if unresolved, escalate to the Consumer Commission or AirSewa portal.
•New DGCA CAR (effective March 26, 2026) allows 48-hour free cancellation/modification and free name correction (conditions apply).
•Consumer Commission can award compensation for "deficiency in service" and mental agony, beyond just ticket value.
•A recent ruling awarded Rs 1.5 lakh for poor service on a Delhi–New York flight, highlighting the need for adequate compensation.

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